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| This
page contains answers to common questions handled by our support staff, along
with some tips and tricks that we have found useful. More information can be
found in the Help menu of Supertree and Sensitivity.
Installation
What are
the system requirements ?
How do I
start the programs ?
How can I
uninstall Supertree and Sensitivity from my computer ?
Troubleshooting
Where can I
find some tips on using the programs?
How can I
troubleshoot problems?
What about
that Excel error "macro error at cell A4" ?
Why does
Excel say that "this workbook contains a type of macro that cannot be
disabled?"
Why could a
non-English language version of Excel open the file "supermacro.txt" but not
run it as a macro?
You may obtain
further technical support by telephone at (650) 233-6213 and by e-mail at
pmcnamee@smartorg.com.
The minimum hardware requirements are:
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Windows
95, 98, 2000, NT, or XP |
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8
megabytes of RAM |
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3
megabytes of free space on the hard disk |
When installing the program, it is best to follow the installer's
suggestion and install Sensitivity and Supertree on the c: drive and in a
folder called c:\super95.
Go to the Start menu at the bottom of the Windows screen, choose
Programs and the folder Supertree 95 and select the Supertree or Sensitivity
icon.
To create an icon to start the programs on the desktop (or
elsewhere), choose Programs from the Start menu and double-click on the
Supertree 95 entry to open the folder. Select the Sensitivity icon and choose
Copy from the Edit menu. Go to the location in which you want to place the icon
and Paste. Repeat for the Supertree icon.
If for some reason you wish to remove Supertree and Sensitivity
from your computer, use the Add or Remove Programs function from the Control
Panle of your computer. If you have an older version of Supertree, you
man need to use the following procedure:
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Open the Windows Explorer.
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Select the super95 folder in HD(C:).
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Choose Delete from the File menu.
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Open the \Windows\Start Menu\Programs
folder, select the Supertree 95 folder, and choose Delete from the File menu.
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Some tips on the use of the programs can be found in the file
"Tips and Troubleshooting" in the Tutorials section
of this website.
If you have any tips, please send them to us at
pmcnamee@smartorg.com, and we will include them in updates to this
site.
The best way to troubleshoot problems with the programs is to
consult the Help menu in the programs.
Some troubleshooting hints can be found in the file "Tips and
Troubleshooting" in the Tutorials section of this
website
When Supertree or Sensitivity interfaces with an Excel workbook,
it writes a set of instructions in a macro called supermac.txt. When a macro
error occurs it is almost always because one of the node names (Supertree) or
variable names (Sensitivity) does not correspond to a range name in the
workbook. The macro error can also occur if the result name for the endpoint
node (Supertree) or model (Sensitivity) does not correspond to a range name in
the workbook.
When the macro error occurs, Excel remains open and you can
troubleshoot the problem immediately.
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Switch to Excel and to the
supermac.txt window.
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Click on the cell A4 (or whatever
whatever cell the error message indicates.)
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From the Tools menu, choose Macros
from the Macro option, and click the Step Into button. A dialog box will show
you the complete contents of the cell.
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Click the Evaluate button repeatedly
until you see the error occur. This will identify the mistaken entry for a
range name. |
Microsoft has recently created safeguards against malicious code
appearing in the form of macros that are attached to documents or spreadsheets.
Supertree and Sensitivity interface with Excel using a macro, and the message
reflects a conflict between the programs and the security settings. The
solution to this problem can be found in a file in the tutorial
section.
When Supertree or Sensitivity interfaces with an Excel workbook,
it writes a set of instructions in a file called supermac.txt. This file
contains a set of instructions which are run as a macro.
Microsoft Excel is apparently not consistent in how it determines
the separator (usually a comma, but in some regions a semi-colon) used in
macros. If the macro does not run at all, try changing the List Separator
entry to a comma (,) in the Regional Setting Control Panel of Windows.
For further information, see the file linked to "Problems with
non-English language versions of Excel and Windows" in the tutorial
section.
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